Customer Service Ambassador

2 weeks ago


Scottsdale, Arizona, United States PoolCorp Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales center, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities:

  • Customer Service: Greet and assist customers in a professional and courteous manner, responding to their needs and concerns in a timely and effective way.

  • Sales and Upselling: Identify opportunities to sell and upsell products and services to customers, providing recommendations and solutions to meet their business needs.

  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new releases and features.

  • Team Collaboration: Work closely with colleagues to achieve sales targets and provide exceptional customer service.

  • Administrative Tasks: Perform administrative tasks such as preparing sales orders, processing payments, and maintaining accurate records.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships and resolve customer complaints in a professional manner.

  • Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.

  • Product Knowledge: Ability to develop and maintain in-depth knowledge of our products and services.

  • Teamwork: Ability to work collaboratively as part of a team to achieve sales targets and provide exceptional customer service.

  • Administrative Skills: Basic administrative skills, including data entry, record-keeping, and basic math calculations.

Preferred Qualifications:

  • High School Diploma or Equivalent: High school diploma or equivalent required.

  • Bilingual: Bilingual skills (English/Spanish) a plus.

  • Industry Experience: Previous experience in the landscape or irrigation industry a plus.



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