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Customer Service Ambassador

2 months ago

Scottsdale, Arizona, United States Ross Aviation Full time

**Customer Service Excellence**

At Ross Aviation, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, suppliers, and employees.

**Key Responsibilities:**

  • Provide top-notch customer service, ensuring a friendly, professional, and safe experience for all interactions.
  • Maintain a working knowledge of our facilities, services, and surrounding areas to effectively address customer inquiries.
  • Ensure good housekeeping practices, maintaining a clean and organized work environment.
  • Stay up-to-date on company policies, tools, and procedures to provide accurate information and support.
  • Perform a range of customer service tasks, including scheduling, fueling, invoicing, and special requests.
  • Provide after-hours and call-out service as required, demonstrating flexibility and a commitment to customer satisfaction.
  • Participate in initial and recurrent training sessions to stay current on industry developments and company procedures.
  • Comply with all safety regulations, administrative procedures, and company standard operation procedures.
  • Ensure accurate completion, processing, and forwarding of documentation, receipts, and transactions.

**Requirements:**

  • Strong interpersonal communication skills, both written and verbal.
  • Organized, detail-oriented, motivated, and able to perform in a fast-paced environment.
  • Prior customer service or hospitality experience preferred.
  • Proficient in computer operations and Microsoft Office Software.
  • High school diploma or equivalent combination of training and experience.
  • Minimum of 18 years of age.
  • Possess and maintain a valid state driver's license.

**Physical Requirements:**

  • Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing actions.
  • Physically able to perform heavy lifting on a regular basis up to 25 lbs.

**Location:** Scottsdale, AZ

**Classification:** Full-Time

**Pay:** Based on Experience