Retail Service Specialist

1 week ago


Aurora, Colorado, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled and customer-focused Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer service, managing store appearance and operations, and supporting the Store Manager and Assistant Managers in achieving sales and customer satisfaction goals.

Key Responsibilities
  • Customer Service: Lead store team members in providing excellent customer service to retail and professional customers, ensuring a positive shopping experience and driving sales growth.
  • Store Operations: Supervise the customer service levels on the retail showroom, including team member execution on customer service programs, and ensure all merchandise is processed efficiently and accurately.
  • Shift Management: Assume shift management responsibilities in the absence of Assistant or Store Manager, ensuring seamless store operations and customer service delivery.
  • Inventory Management: Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store, and that all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
  • Team Management: Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
  • Store Maintenance: Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, and ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
Requirements
  • Strong Communication Skills: Ability to effectively communicate with customers, team members, and management.
  • Leadership Skills: Ability to lead and motivate team members to achieve sales and customer satisfaction goals.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions to drive business results.
  • Technical Skills: Ability to operate a cash register, process transactions, and use company software systems.
  • Education and Experience: High school diploma or equivalent required; retail sales experience, preferably in auto parts, and ASE Certification highly desired.
What We Offer
  • Competitive Wages and Paid Time Off: O'Reilly Auto Parts offers a competitive wage and paid time off to ensure work-life balance.
  • Stock Purchase Plan and 401(k) with Employer Contributions: O'Reilly Auto Parts offers a stock purchase plan and 401(k) with employer contributions to help you build wealth and secure your future.
  • Medical, Dental, and Vision Insurance: O'Reilly Auto Parts offers medical, dental, and vision insurance to ensure your health and well-being.
  • Team Member Health and Wellbeing Programs: O'Reilly Auto Parts offers team member health and wellbeing programs to support your physical and mental health.
  • Tuition Educational Assistance Programs: O'Reilly Auto Parts offers tuition educational assistance programs to help you pursue higher education and career advancement opportunities.

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