Retail Service Specialist
2 months ago
O'Reilly Auto Parts is seeking a highly skilled and motivated Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Provide excellent customer service to retail and professional customers, ensuring a positive shopping experience.
- Support sales efforts by leading store team members in providing excellent customer service and executing customer service programs.
- Supervise customer service levels on the retail showroom, including team member execution of customer service programs.
- Ensure telephone is answered according to company policy and all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
- Process special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
- Process retail customer returns and exchanges efficiently and accurately, issuing refunds using the correct payment methods and processing returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties, before product leaves the store.
- Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
- Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
- Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
- Strong communication skills
- Ability to obtain RSS Certification
- Desired: Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired)
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
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Retail Service Specialist
1 month ago
Aurora, Colorado, United States O'Reilly Auto Parts Full time{"title": "Retail Service Specialist", "description": "Job SummaryO\u0027Reilly Auto Parts is seeking a Retail Service Specialist to support our store team in providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesLead store team members in providing excellent customer service to retail and...
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Retail Service Specialist
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Aurora, Colorado, United States O'Reilly Auto Parts Full time{"title": "Retail Service Specialist", "description": "Job SummaryO\u0027Reilly Auto Parts is seeking a Retail Service Specialist to support our store team in providing exceptional customer service and driving sales growth. As a key member of our team, you will be responsible for leading customer service initiatives, supervising team members, and ensuring...
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Aurora, Colorado, United States O'Reilly Auto Parts Full timeJob SummaryWe are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive shopping experience for our customers.Key ResponsibilitiesLead store...
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