Operations Supervisor for Service Management

2 weeks ago


Carrollton, Texas, United States HTX Material Handling Full time

Service Manager Role at HTX Material Handling

The Service Manager is essential in ensuring the efficiency of operations by leveraging robust administrative, customer support, and mentoring abilities. Key attributes such as flexibility, sound judgment, and practical reasoning are vital for effectively navigating daily operational challenges.

  • Oversees the monthly budget for parts and shop supplies, ensuring that maintenance expenses remain below 10% of rental income.
  • Tracks equipment deadlines to ensure they do not surpass 1% of total investment, adhering to a rigorous preventative maintenance schedule.
  • Develops and maintains comprehensive service records for all rental fleet machinery, guaranteeing accurate documentation and maintenance history.
  • Manages warranty claims processing, completion of work orders, and prompt customer damage assessments.
  • Ensures timely responses to field service requests, adherence to safety standards, and maximization of fleet efficiency.

Key Responsibilities:

Administrative Duties:

  • Prioritizes tasks for mechanics and equipment repairs to enhance productivity.
  • Procures spare parts, oversees inventory management, and allocates parts expenses through a structured work order system.
  • Facilitates training and skill development opportunities for team members.
  • Maintains documentation of repair workflows and costs, while exploring outsourcing possibilities.

Customer Engagement:

  • Addresses customer service inquiries, determines whether to repair or replace equipment, and provides training on equipment usage.
  • Collaborates with sales representatives prior to billing for damages.

Technical Oversight:

  • Sets maintenance and repair benchmarks for rental equipment, conducts brand-specific training, and shares maintenance expertise with fellow mechanics.

Candidate Profile:

  • Essential Skills:

Applicants should demonstrate exceptional communication and organizational skills, along with a strong mechanical aptitude. Factory training from reputable brands is highly desirable.



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