Bilingual Client Support Specialist
2 weeks ago
Medrock Pharmacy is a comprehensive mail-order pharmacy specializing in dermatological products. The Bilingual Customer Service Representative plays a crucial role in managing incoming calls from patients and healthcare providers regarding prescription orders, addressing patient concerns related to products or shipping, and reaching out to patients to discuss their orders and payment options.
Key Responsibilities:
- Handle incoming calls and proactively contact patients.
- Document detailed information in the computer system.
- Adhere to HIPAA regulations.
- Assist with filing and organizing paperwork.
- Contribute to maintaining a clean and safe workplace.
Essential Skills and Qualifications:
- Exceptional customer service abilities.
- Capability to work independently.
- Strong organizational skills.
- Aptitude for problem-solving and task prioritization.
- Proficient in computer usage and web-based communication tools.
Required Education & Experience:
- Minimum of 2 years of experience in customer service.
- Opportunity for advancement to pharmacy technician for motivated individuals.
Preferred Qualifications:
- Bilingual proficiency in English and Spanish is advantageous.
Benefits:
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with matching
- Access to SmartDollar App
Job Type:
Full-time
Compensation:
$18.00 per hour
Expected Work Hours:
40 hours per week
Shift Details:
- 8-hour shifts
- Daytime hours
Experience Requirement:
2 years in Customer Service (Preferred)
Language Requirement:
- Spanish (Preferred)
Work Location:
In-person
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