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Customer Operations Coordinator

2 months ago

Newton, United States Spindrift Full time
{"title": "Customer Operations Coordinator", "content": "Job Summary

We are seeking a highly skilled Customer Operations Coordinator to join our team at Spindrift. This role will be responsible for processing customer orders, maintaining effective communication with the Sales team and customers, and developing relationships with internal and external partners to represent Spindrift Customer Operations.

Key Responsibilities
  • Process customer orders in a timely and accurate manner, adhering to company guidelines.
  • Maintain open communication with the Sales team and customers to resolve issues and challenges.
  • Develop and maintain relationships with internal and external partners to represent Spindrift Customer Operations.
  • Work closely with the Accounting team to address and resolve finance-related issues.
  • Identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
  • Achieve overall corporate and specific functional goals.
  • Identify opportunities to improve procedures and policies that add value to the business.
  • Maintain accurate tracking and tracing of customer data records on and off the ERP system.
Requirements
  • Bachelor's degree in Business, Finance, or related discipline.
  • Excellent written and verbal communication skills.
  • Computer literacy in MS Word, Excel, Outlook, and web-based applications.
  • Ability to work in a company with an entrepreneurial/non-structured environment.
  • Strong problem-solving skills and a positive, customer-oriented outlook.
Working Conditions

This position will be based in the Boston area and will require minimal travel (< 5%).

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