Help Desk Support Technician

4 weeks ago


Jacksonville, Florida, United States University of North Florida Full time

Job Summary:

This position is responsible for providing technical support and maintenance for computer equipment and software. The Help Desk Support Technician will serve as the first point of contact for customers, providing assistance with troubleshooting, repair, and maintenance of computer systems and equipment.

Key Responsibilities:

  • Provide technical support and maintenance for computer equipment and software
  • Assist customers with troubleshooting, repair, and maintenance of computer systems and equipment
  • Configure and maintain computer equipment and software
  • Determine the source and nature of computer malfunctions using diagnostic and application software
  • Adjust, repair, and replace malfunctioning equipment
  • Collaborate with other staff members to resolve technical issues and manage workload

Requirements:

  • High school diploma and two years of experience directly related to the job functions
  • Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience

Working Conditions:

This position requires frequent walking, sitting, and lifting up to 30 pounds. Occasional pushing, pulling, reaching, and stooping/kneeling/crouching may be required.

Supervision:

This position is supervised by the Assistant Director of Help Desk Operations.

Equal Opportunity Employer:

The University of North Florida is an equal opportunity employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers.


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