Night Audit Clerk

3 weeks ago

Round Rock, Texas, United States Courtyard Austin Round Rock, TX Full time
Job Title: Night Audit Clerk

Courtyard Austin Round Rock is seeking a Night Audit Clerk to join our team. As a Night Audit Clerk, you will be responsible for ensuring the smooth operation of the front desk during the night shift.

Key Responsibilities:
  • Check guests in and out, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Requirements:
  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • This job requires the ability to perform the following:
    • Frequently standing up behind the desk and front office areas.
    • Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
    • Handling objects, products and computer equipment.
    • Basic computer skills to operate various property management and reservations systems, etc.
  • Other:
    • Being passionate about people and service.
    • Strong communication skills are essential when interacting with guests and employees.
    • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
    • Basic math skills are used frequently when handling cash or credit.
    • Problem-solving, reasoning, motivating, and training abilities are often used.
    • Have the ability to work a flexible schedule including nights, weekends and/or holidays
    Benefits:
    • Team Driven and Values Based Culture
    • Medical/Dental/Vision
    • Vacation & Holiday Pay
    • Same-day pay available
    • Employee Assistance Program
    • Career Growth Opportunities/ Manager Training Program
    • Reduced Room Rates throughout the portfolio
    • Third Party Perks (Movie Tickets, Attractions, Other)
    • 401(k)
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Life insurance
    • Parental leave
    • Referral program

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