Desktop Support Specialist

6 days ago


Livonia, Michigan, United States Randstad Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at Randstad. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, desktops, and peripherals.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade organizational hardware and equipment
  • Troubleshoot problem areas in a timely and accurate fashion
  • Provide end-user assistance and support
  • Work closely with customers and analysts to resolve technical issues
Requirements
  • Excellent knowledge of PC and desktop hardware
  • Hands-on hardware troubleshooting experience
  • Extensive equipment support experience
  • Ability to understand and work within an ITIL based Incident Management System
  • High School diploma or equivalent, and/or 1 year's work experience in a related field
Desired Skills
  • Communication skills
  • Customer service skills
  • CompTIA A, Microsoft Certified Solutions Expert, CompTIA Network, HDI Desktop Support Technician, Citrix Certified Administrator, VMware Certified Professional
What We Offer

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution. We are an equal opportunity employer and welcome people of all abilities.


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