Director of Fixed Operations and Service Excellence

6 days ago


Sheboygan, Wisconsin, United States Sheboygan Auto Group Full time
About the Role

Sheboygan Auto Group is seeking a seasoned Fixed Operations Director to lead our service department and drive business growth. As a key member of our team, you will be responsible for overseeing the service department, optimizing processes, and developing strategies to capitalize on business opportunities.

Key Responsibilities
  • Leadership and Team Development: Hire, train, develop, and motivate the service department staff, and monitor their performance to ensure high customer satisfaction and financial goals are met.
  • Goal Setting and Budgeting: Forecast goals and objectives for the department, develop and monitor budgets, and keep dealership management informed of variances.
  • Service Department Operations: Ensure the service department meets all customer satisfaction and financial goals, and that proper repair techniques are being used.
  • Training and Development: Schedule training as necessary to properly repair and service vehicles, and stay up to date on product changes and new products.
  • Shop Operations and Compliance: Ensure all necessary shop equipment is in proper and safe working condition, and understand and comply with federal, state, and local regulations that affect service department operations.
Requirements
  • Education: Bachelor's degree in business administration or a related field (preferred).
  • Experience: 5+ years of dealership operations experience, preferably working as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.
  • Leadership and Communication Skills: Proven leadership ability to mentor and train others, excellent verbal, non-verbal, and written communication skills when working with customers, team members, and automotive colleagues.
  • Computer Skills: Proficient computer skills - Microsoft Office, DMS, etc.
  • Professional Qualities: Professional appearance, demeanor, and work ethic, valid, current Driver's License with an acceptable MVR that meets requirements for insurability.
About Us

Sheboygan Auto Group is committed to customer satisfaction and employee growth. We offer training programs, a fantastic culture, and opportunities for advancement. Our employees enjoy a competitive compensation package, benefits, and a positive work environment.



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