Reservations Coordinator

1 week ago


Phoenix, Arizona, United States Arizona Biltmore Full time
About the Job:
We are seeking a highly organized and detail-oriented Reservations Agent to join our team at the Arizona Biltmore. In this role, you will be responsible for efficiently processing in-house reservations, managing group blocks, and communicating with internal and external clients. The ideal candidate will have strong communication skills, a passion for delivering exceptional customer experiences, and a minimum of one year of prior hotel experience.

Responsibilities:
• Respond to reservation inquiries via phone and email, providing accurate information on availability and other requested details.
• Collaborate with internal departments to address reservation-related questions and concerns.
• Maintain suite reservation request processes and inventory controls to optimize revenue and meet customer needs.
• Review advance deposit reservations and make necessary corrections.

Requirements:
To be considered for this role, candidates must have at least one year of prior hotel experience, excellent customer service and communication skills, and preferably OnQ experience.

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