Conventions and Events Manager
4 weeks ago
We are seeking a skilled Conventions and Events Manager to join our team at Patrice & Associates in S Kennedy. As a key member of our events team, you will be responsible for coordinating and executing various events, ensuring seamless execution and exceeding client expectations.
Job DescriptionKey Responsibilities:
Respond promptly to internal and external clients, providing exceptional service and support.
BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS, establishing trust and loyalty through consistent communication and follow-up.
PROMOTE A POSITIVE AND PROFESSIONAL PRESENCE AT ALL TIMES, representing our company with integrity and enthusiasm.
DESIGN AND SELL EVENTS THAT MEET CLIENT NEEDS WHILE GENERATING REVENUE AND MAINTAINING PROFIT MARGINS.
ENSURE THE RESORT'S ASSETS ARE PROTECTED BY MAXIMIZING REVENUES, OPTIMIZING INVENTORY, AND PROTECTING PHYSICAL PROPERTY.
ASSIST WITH SALES SITE INSPECTIONS AND CONDUCT PLANNING SITES AS REQUIRED.
Maintain accurate information and revenues in Amadeus, ensuring accurate forecasting.
Introduce key operations personnel to clients or on-site contacts.
FOLLOW-UP WITH CLIENTS AFTER FUNCTIONS TO ENSURE CUSTOMER SATISFACTION, ADDRESS CHALLENGES, AND SOLICIT REBOOKING.
FOLLOW-UP WITH EVENT INVOLVED DEPARTMENTS AND COMMUNICATE ANY NECESSARY FEEDBACK.
FORECAST GROUP ROOMS WITH ASSIGNED GRC ACCURATELY.
Mentor Group Housing Coordinators to develop leadership skills and positive customer interactions.
Mentor assigned Assistants to develop leadership skills and positive customer interactions.
COLLECT ALL DEPOSITS ACCORDING TO CONTRACTUAL TERMS AND WORK WITH BILLING TO ENSURE ALL MONIES ARE COLLECTED IN ADVANCE OR AS DEFINED BY THE CONTRACT.
CONTINUOUSLY FOLLOW UP TO GATHER ALL PERTINENT INFORMATION FROM CLIENTS.
INTERFACE WITH OUTSIDE VENDORS AS NEEDED.
PREPARE EVENT ORDERS, SET-UP DIAGRAMS, GROUP RESUMES, AND OTHER INFORMATIONAL FORMS ACCURATELY AND TIMELY.
COORDINATE WITH INTERNAL DEPARTMENTS TO MEET GROUP NEEDS.
COMMUNICATE WITH SALES, FRONT OFFICE, AND RESERVATIONS TO COORDINATE GUEST ROOM BLOCKS AND SPECIAL RESERVATION NEEDS.
ESTABLISH RAPPORT WITH MEETING PLANNERS WHILE PROMOTING HOTEL FACILITIES AND SERVICES.
PLAN AND CONDUCT PRE AND POST-CONVENTION MEETINGS WITH CLIENTS AND RESPECTIVE DEPARTMENTS.
OTHER TASKS AS ASSIGNED BY DIRECTOR OF EVENT MANAGEMENT, ASSISTANT DIRECTOR OF EVENT MANAGEMENT, DIRECTOR OF SALES & MARKETING, AND/OR GENERAL MANAGER.
- Minimum 2 years in event planning, preferably in hotel or resort setting.
- Strong project managing skills.
- Deadline and detail-oriented.
- Ability to work well in teams.
$60,000 - $80,000 per year, depending on experience and qualifications.
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