Front Desk Agent

2 weeks ago


Harrisonburg, Virginia, United States Hampton Inn Harrisonburg South Full time
Job Summary:

As a Front Desk Agent at Hampton Inn Harrisonburg - South, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay. Your primary responsibilities will include registering guests, making and modifying reservations, handling hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Make and modify reservations, and handle requests for information, mail, and messages.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Operate the front desk computer system, ensuring accurate and efficient processing of guest transactions.
  • Maintain a clean and organized work area, and ensure the overall cleanliness and safety of the hotel and grounds.
  • Participate in the creation of an enjoyable work environment, and contribute to the success of the hotel team.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Positive and upbeat personality, with a desire to deliver outstanding customer service to our guests.
  • Ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
  • Effective communication and interpersonal skills, with the ability to work well in a team environment.
  • Basic arithmetic functions and ability to work with financial information and data.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life and AD&D insurance.
  • Paid time off, employee assistance program, and 401(k) retirement plan.


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