Senior Fraud Analyst

7 days ago

Charlotte, North Carolina, United States SoFi Full time
About the Role

We are seeking a highly skilled Senior Analyst to join our Fraud Prevention Center of Excellence team at SoFi. As a key member of our team, you will be responsible for driving intelligence through analytics to drive Fraud Operations efficiency, efficacy, and control.

Key Responsibilities
  • Leverage data and analytics to gain insights and drive efficiency and effectiveness in fraud operations.
  • Partner with fraud operations managers to design solutions to identify gaps in fraud operations work.
  • Provide ad-hoc reporting and analytics to identify key drivers of fraud complaints.
  • Lead the design, development, and maintenance of wing-to-wing Fraud Operations reporting to drive key performance indicators and SLAs.
  • Partner with WorkForce Management to drive effective challenges on assumptions and forecasting methodology.
  • Support the development of new processes and new product launch by identifying business requirements from Fraud Operations analytics point of view.
  • Lead cross-functional discussions related to Fraud analytics.
  • Collaborate with Fraud Operations, Fraud Prevention Policy, Fraud Platform, other Risk functions, and Engineering Product Design to ensure transparency in data source, knowledge sharing, and clear communications.
Requirements
  • 2-4 years of Fraud Analytics experience.
  • Have an in-depth understanding of different analytics approaches to solve different types of business opportunities.
  • Experience analyzing large datasets using SQL/Python and other statistical analysis packages to drive strategies to balance Member experience and loss prevention.
About SoFi

SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.

What We Offer

We offer a comprehensive and competitive benefits package, including a base pay range for this role. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to embracing diversity and inclusion in the workplace.

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