Sales and Marketing Director

3 days ago


Madison, Wisconsin, United States Gilbride Management Group (GMG) Full time
Job Summary:

As a Sales and Marketing Manager at Goldfish Swim School, you will be responsible for overseeing the quality and success of the sales & service/front desk operations. This includes sales functions, customer service, retail, vending, and workplace employee activities. With the rapid growth of our school, advancement opportunities exist for the right candidate.

Key Responsibilities:

• Provide leadership, discipline, and constructive feedback to our Front Desk Representatives.

• Assist in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.

• Manage Front Desk staff to ensure high productivity, excellent performance, and positive employee satisfaction.

• Provide training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale, and promotional items.

• Conduct all new hire training (front desk based).

• Responsible for the overall cleanliness of the facility.

• Host monthly workshops with the employees (front desk related).

• Set sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.

Requirements:

• 2 or more years of Sales experience.

• 2 or more years of Customer Service experience.

• Ability to work with children.

• Excellent interpersonal communication and organizational skills.

Certifications:

• Willing to be trained as a swim instructor- training will be provided.

• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish.
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