LTL Operations Coordinator
4 weeks ago
Division: Customer LTL Operations
Reports To: LTL Logistics Manager FLSA Status: Full-Time; Exempt
POSITION SUMMARY
The Operations Executive role supports the day-to-day LTL freight operation. This individual will assist with processing shipments, resolving discrepancies, and managing key communication between internal teams and carriers. The role requires attention to detail, strong organizational skills, and the ability to learn transportation management systems. The ideal candidate will be proactive, customer-focused, and eager to develop their logistics expertise.
Key Responsibilities:
- Research and resolve BOL discrepancies through TMS and email.
- Dispute invalid or incorrect charges when necessary.
- Understand, organize, and file freight claims with carriers.
- Provide customer operations with up-to-date market knowledge and changes through internal communication.
- Ability to quote and understand current rates and rate structures.
- Build and adjust LTL orders in TMS's at the request of customer operations.
- Manage LTL imports through Kanopi tool.
- Resolve reconsignments and rescues/OSD's.
- Partner with other teams (customer, carrier, sales).
- Build and maintain relationships with dispatchers through quality communication.
- Interface with Zipline technology/TMS vendors.
- Understand and organize paperwork to initiate claims process.
- Improve basic LTL rating classification and processes knowledge.
REQUIRED SKILLS AND COMPETENCIES
- 1-2 years of logistics experience preferred.
- Thrives in a role where multi-tasking and problem-solving are the daily norm.
- Is resourceful, proactive, and accountable.
- Is customer-service oriented.
- Can positively respond to change and adapt to new customers and business priorities.
- Is open to new opportunities and responsibilities.
- Is a team player.
- Has a genuine interest in continuous learning.
- Has strong communication and interpersonal relationship-building skills.
- Can generate positive energy through trust-building interactions with prospects, clients, and colleagues.
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