Solutions Program Manager

4 weeks ago

Holtsville, New York, United States Zebra Technologies Full time
Job Description

At Zebra Technologies, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

We are seeking a highly skilled Solutions Program Manager to join our team. As a Solutions Program Manager, you will be responsible for the successful launch of Zebra's products and solutions by indirectly leading cross-functional teams to achieve Zebra's goals.

The ideal candidate will have experience in the FIS industry and can put that knowledge to use as they manage sales and customer interactions from pre-sales activity, through sales, deployment, and ongoing success. You will work with targeted accounts and ensure engagement with Sales, customers, partners, etc. You will also develop, refine, and document processes.

Responsibilities:

  • Leads internal teams in aligning external customer needs in support of pre-and post-sales requirements. Often requires driving internal engineering and supply chain teams to deliver new outcomes with the goal of closing deals.
  • Will be responsible for the execution of multiple moderate to large scope projects. Programs will be complex in nature with cross-functional teams in multiple locations. Programs may be of various nature, including transformation, customer engagement, products, services.
  • Travels with a team of engineers and support personnel to a customer's site to review requirements, drives the development of a solution, ensures necessary testing is completed, and documents final design.
  • Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
  • Responsible for all aspects of program planning and execution fully autonomously.
  • Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.
  • Operates cross-functionally to identify and execute solutions to unclearly defined, complex, portfolio level challenges.
  • Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.
  • Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Assumes self and indirect project team's accountability for program success against the objectives.
  • Prepares and influentially presents status updates and other deliverables to senior-level audiences.
  • Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experienced.
  • Establishes operational objectives and delegates assignments to achieve business results.
  • Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.
  • Develops comprehensive risk management plans.
  • Demonstrates advanced knowledge of development processes and product launch scope and activities.
  • Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight.
  • Identifies, recommends, and implements process improvements.
  • Creates and manages schedules for products and solutions between Zebra and the customer(s).
  • Drives identification and closure of risks and dependencies for NPI programs and milestones.
  • Hosts and is responsible for core team meetings. Drives team alignment and action item closure.
  • Communicates regularly to business unit and Sales leadership teams (plans, issues, alignment, x-BU).
  • Escalates issues as necessary for timely resolution.

Qualifications:

  • Bachelor's degree in a related field, required.
  • 8+ years' of related experience, plus experience leading teams.
  • Demonstrated track record of effective project management experience required.

Zebra Technologies is an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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