IT Program Management Supervisor

2 weeks ago


Arlington, Virginia, United States Department Of Defense Full time
Position Overview:
As the J6 Division Chief for Enterprise Customer Service, you will play a pivotal role in advocating for clients on all technology-related matters until resolution is achieved.

Key Responsibilities:
  • Oversee, monitor, and sustain IT applications, infrastructure, and services.
  • Collaborate with high-level leadership within client organizations across various regions.
  • Provide strategic recommendations for enhancing business processes and organizational frameworks.

Conditions of Employment:
Must be a U.S. Citizen. Males born after a certain date must be registered or exempt from Selective Service. This position may require access to classified information and necessitates a favorable suitability review and security clearance.

Qualifications:
Basic Requirements:
  • Attention to Detail: Experience in reviewing IT-related work to ensure accuracy and consistency.
  • Customer Service: Proven ability to maintain client relationships and assess their IT needs.
  • Oral Communication: Experience in briefing management and IT personnel on system statuses.
  • Problem Solving: Ability to identify alternatives for complex IT issues through comprehensive information gathering.

Qualifying Experience:
To qualify at the GG-15 level, candidates must demonstrate at least one year of experience in directing programs across various IT disciplines, managing IT applications, and providing customer support.

Education:
No educational substitution for qualifying experience at the GG-15 grade level.

Additional Information:
This position is part of the Excepted Service and does not confer eligibility for conversion to the Competitive Service. A trial period may be required for those who have not previously completed one in the excepted or competitive service.

Benefits:
A career with the U.S. government offers a comprehensive benefits package designed to support employees and their families. Eligibility for benefits depends on the type of position held.

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