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IT Program Management Supervisor

2 months ago

Arlington, Virginia, United States Department Of Defense Full time
Position Overview:
This role serves as the J6 Division Chief for Enterprise Customer Service, focusing on collaboration and advocacy for clients on all IT-related matters until resolution is achieved.

Key Responsibilities:
  • Oversee, track, and sustain IT applications, infrastructure, and services.
  • Facilitate customer needs through the design, testing, and validation of application and service solutions.
  • Engage with senior leadership within client organizations across various regions.

Strategic Recommendations:
Provide insights regarding the future trajectory for enhancing business processes and organizational frameworks, as well as developing concepts that influence both long-term and short-term policies, objectives, and methodologies to achieve them.

Employment Conditions:
  • Must be a U.S. Citizen.
  • Males born after a certain date must be registered or exempt from Selective Service.
  • This position may require access to classified information and necessitates a favorable suitability review and security clearance.
  • Failure to maintain security eligibility may lead to termination.
  • This role is designated for drug testing.

Qualifications:
To qualify for this position, candidates must meet the following requirements:

Essential Skills:
  • Attention to Detail: Experience in reviewing IT-related work to ensure accuracy and compliance with standards.
  • Customer Service: Proven ability to maintain client relationships and assess their IT needs.
  • Oral Communication: Experience in briefing management and technical staff on IT systems and projects.
  • Problem Solving: Capability to identify solutions for complex IT issues through comprehensive information gathering.

Experience Requirements:
To qualify at the GG-15 level, candidates must demonstrate at least one year of experience in directing programs across various IT disciplines, managing applications and infrastructure, and providing customer support.

Additional Information:
This position is part of the Excepted Service and does not provide eligibility for conversion to the Competitive Service. A trial period may be required if not previously completed in the excepted or competitive service. Telework availability will depend on mission requirements and supervisory discretion.