Vice President of Customer Engagement

2 weeks ago

San Francisco, California, United States Innovaccer Full time

Customer Engagement at Innovaccer

At Innovaccer, our goal is to empower our clients to become proficient users of our technology, enabling them to achieve their organizational objectives effectively. If you are dedicated to helping clients extract the maximum value from technology, our customer engagement team is the ideal environment for you.

Role Overview

The Vice President of Customer Engagement will serve as the primary leader for a designated region within Innovaccer. You will be tasked with establishing the strategic vision for customer success, determining key focus areas for product implementation, and enhancing Innovaccer's relationships with clients. As a trusted advisor, you will integrate closely with each client, ensuring that they consistently realize value from our solutions.

Key Responsibilities

  • Executive Relationship Management: Cultivate and expand relationships with senior executives at client organizations.
  • Team Leadership: Lead and develop a team of Customer Innovation Directors responsible for managing various accounts and driving adoption and growth.
  • Renewal and Growth Oversight: Oversee renewals, upsells, and cross-sells across the region.
  • Growth Opportunity Identification: Identify and nurture opportunities for account expansion.
  • Understanding Client Needs: Gain insights into clients' business objectives and align them with Innovaccer's product offerings.
  • Value Realization: Identify and communicate opportunities for clients, ensuring they derive value from Innovaccer's products and services.
  • Change Management: Navigate significant changes in client requirements and processes to optimize the use of Innovaccer solutions.

Qualifications

  • Graduate degree or MBA preferred.
  • Minimum of 8 years of experience in the healthcare sector, with consulting experience from a leading firm being advantageous.
  • Experience in people management and portfolio oversight is essential.
  • Demonstrated leadership, team-building, and relationship management skills.
  • Exceptional written and verbal communication abilities.
  • Capability to develop and present comprehensive business reviews and executive presentations.
  • Strategic account development and relationship nurturing skills.
  • Strong analytical and problem-solving capabilities.
  • Attention to detail and hands-on experience in data analytics.

Preferred Skills

  • Expertise in problem-solving.
  • Knowledge of value-based care.
  • Experience with healthcare data.
  • Strong presentation and documentation skills.
  • Project management and coordination experience.

What We Offer

We provide a competitive benefits package designed to support your success both professionally and personally.

  • Generous PTO: Accrue 22 days of paid time off annually.
  • Parental Leave: Benefit from one of the industry's leading parental leave policies.
  • Rewards & Recognition: Be acknowledged for your contributions with both monetary incentives and recognition programs.
  • Insurance Benefits: Access comprehensive medical, dental, and vision coverage, along with fully company-sponsored short and long-term disability and basic life insurance.

Innovaccer is committed to being an equal-opportunity employer. We celebrate diversity and strive to create an inclusive workplace where all employees feel valued and empowered.

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