Federal Support Engineer 2

2 days ago

New York, New York, United States Datadog Full time

Unlock Your Potential as a Federal Support Engineer 2

Datadog is a leading technology company that empowers organizations to monitor, troubleshoot, and optimize their applications and infrastructure. We're seeking a highly skilled Federal Support Engineer 2 to join our Technical Solutions team.

About the Role:

  • Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
  • Reproduce technical issues and dive into Datadog's 400+ integrations.
  • Become demo certified and lead a three-pillar demo to customers.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s).
  • Work from a Datadog office 3-5 days per week.

What We're Looking For:

  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.

Benefits and Growth:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

The reasonably estimated salary for this role at Datadog ranges from $72,000.00 to $106,000.00, and may include additional compensation elements. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role, including healthcare, paid time off, and benefits related to traveling and relocation, if eligible.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role, including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is $72,000—$106,000 USD.

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