MDM Support Engineer
2 days ago
We are seeking a highly skilled MDM Support Engineer to join our team at Brains Workgroup, Inc. in New York City.
Job Summary:The successful candidate will be responsible for providing level 2 and 3 end-user support for our MDM (Mobile Device Management) solution, currently based on AirWatch. This includes device inventory management, device security, mobile application management, and maintenance of on-premises server MDM infrastructure components.
Key Responsibilities:- Provide level 2 and 3 end-user support for MDM solution
- Manage device inventory, including procurement, deployment, and decommissioning
- Ensure device security through containerization, security, compliance, and application policies
- Manage mobile application store and new application whitelisting
- Maintain on-premises server MDM infrastructure components and connectivity to Workspace ONE cloud tenant and back-end resources
- 5+ years' experience in a financial institution
- 2+ project experience in full project life cycle (working under project management)
- 3+ years of experience and strong knowledge of VMware Workspace ONE (AirWatch)
- Strong understanding of UEM (Unified Endpoint Management) and Workspace ONE Access
- Knowledge of Apple DEP/ABM/VPP/APNS and Android EMM/Android Work Profile vs Work Managed
- O365/Federated authentication
- General understanding of certificates
- General understanding of API's
- General understanding of high availability, DR sites
- Familiarity with ServiceNow for incident tickets, request tasks, change management, and reporting
BS degree in Information Technology or equivalent industry experience with required certifications.
Please submit your resume or use the link to apply directly.
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