Residential Support Specialist

2 weeks ago

New York, New York, United States Cherokee Federal Full time
Job Description

City Sanctuary Facility Residential Aide

Job Summary

Cherokee Federal is seeking a highly motivated and detail-oriented Residential Aide to join our team. As a Residential Aide, you will provide ongoing support to all onsite services, assisting guests with their basic needs and working in conjunction with the case management team to monitor and provide appropriate basic services to families.

Responsibilities
  • Document all families, staff, and visitors entering and exiting the facility, complete census forms, report all incidents, and log all events.
  • Facilitate resident new admissions and move-outs.
  • Generate and submit nightly rosters and file all documentation relating to shift coverage.
  • Provide a professional greeting to all visitors and callers.
  • Ensure the lobby and front of the building are always cleared.
  • Prevent loitering in all areas within and surrounding the building in conjunction with security.
  • Assist with fire drills/emergency evacuations.
  • Assist custodial and security staff with the maintenance and security of the facility.
  • Distribute mail to families.
  • Facilitate room check and hourly rounds.
  • Facilitate the food distribution process, including receiving food delivery.
  • Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
Requirements
  • High school diploma or equivalent or the equivalent combination of education and experience.
  • 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations. Must have direct client services experience.
  • Spanish/English bilingual fluency required, and additional languages preferred, including French, Haitian Creole, Wolof, Pular, Fulah, and other western African dialects.
  • Strong customer service background.
  • Problem-solving skills.
  • Must be organized, have excellent verbal communication skills, and the ability to work collaboratively with families.
  • Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
  • Possess sensitivity to the service population's cultural and socio-economic characteristics.
  • Ability to organize, multitask, and prioritize duties and responsibilities efficiently.
About Us

Cherokee Nation Businesses (CNB) is the economic engine of Cherokee Nation, the largest Native American tribe. As the parent company of 35 businesses, CNB operates three divisions: Hospitality, Cherokee Federal, and Cultural & Economic Development. We employ over 7,500 people who work in 26 countries, 50 states, and 2 U.S. territories.

We are hiring entrepreneurial leaders who have the motivation to develop and grow our diverse portfolio of companies.

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