Assistant Property Manager

3 weeks ago


Pittsburgh, Pennsylvania, United States The Lynd Company Full time
Job Summary

The Assistant Property Manager is a key member of our team at The Lynd Company, responsible for assisting the Property Manager in the day-to-day operations of our properties. This role requires a strong focus on customer service, leasing, and administrative tasks.

Key Responsibilities

• In the absence of the Property Manager, the Assistant Property Manager will oversee the office and be responsible for all funds pertaining to the property.
• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
• Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
• Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
• Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
• Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.
• Collects rent from residents and posts into RealPage OneSite.
• Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
• Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.
• Distributes renewal notices to current residents.
• Assists with resolving resident issues and complaints.
• Assists with planning and attends social and other community events for residents.
• Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
• May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.
• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
• Process purchase orders and invoices and send them to accounting.

Requirements

• High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, or an equivalent combination of education and experience.
• Two-years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs.
• Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond polices for Tax Credit/AHDP/HOME/Bond Properties.
• Thorough and current knowledge of the most recent version of the 4350.
• Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property.
• Excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency.
• COS Certification on a HUD governed property.

Equal Employment Opportunity

The Lynd Company is an equal opportunity employer and does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

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