Customer Service Representative

16 hours ago


Troy, Ohio, United States Kelly Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a premier auto manufacturer in Troy, OH.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to dealerships and customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Answer incoming phone calls to assist dealerships with order entry and automotive parts questions.
  • Actively listen to customers and dealerships to understand their needs and concerns.
  • Communicate effectively and professionally with customers and dealerships via phone, email, and text.
  • Accurately record information in various computer applications during the telephone call or issue resolution process.
  • Make outbound calls to resolve issues and follow up with customers and dealerships.
  • Research parts problems and use dealership resources, SOP, and good business judgment to effectively solve issues.
  • Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone to provide the best possible customer experience.
Requirements:
  • Ability to stand and walk throughout entire shift.
  • Remain stationary for long periods of time and complete repetitive motions.
  • Operate office equipment.
  • Maintain a professional business casual appearance and work space.
  • Attention to detail and quality mindset.
  • Team-oriented attitude.
  • Ability to understand verbal and written directions in English.
  • Ability to work Saturday overtime as workload demands.
Education and Experience:

High School or GED Equivalent (required). 2 years of experience (preferred).

Skills:
  • Typing.
  • Telephone etiquette.
  • Call Center Support.
  • Customer Service.
  • Email monitoring.
  • Time management.
  • Excel.

We offer a competitive pay rate of $17.50/hr and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

At Kelly, we are committed to providing our employees with a supportive and inclusive work environment. We offer a range of benefits, including medical, dental, vision, and a retirement savings plan. We also provide opportunities for professional growth and development.

Apply today and take the first step towards a rewarding career with Kelly



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