Lead Retail Manager

1 week ago


Chatham, Massachusetts, United States Fatface Corporation Full time

About FatFace Corporation

FatFace is a leading British retailer known for its high-quality clothing and excellent customer service.

We are currently seeking a skilled Key Holder to join our team in Chatham, MA.

The successful candidate will be responsible for managing the performance of themselves and the team, delivering excellent customer service, and implementing the brand proposition in-store.

Job Responsibilities:

  • Proactively manage business KPIs and drive team performance.
  • Implement and maintain the brand proposition in your store.
  • Deliver exceptional customer service and exceed customer expectations.
  • Train and develop the team, leading by example.
  • Ensure correct procedures are followed, including cash & stock, health & safety, and security.
  • Execute the FatFace Visual proposition to company standards.

Requirements:

  • Experience in a customer service environment.
  • Supervisor experience desirable.
  • Excellent interpersonal, organization, and communication skills.
  • Positive attitude, confidence, and ability to work under own direction.
  • Ability to work productively in a high-pressure environment.
  • Team player with great time management skills.
  • Demonstrates passionate commitment to the brand.

Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications. We offer a competitive benefits package and opportunities for career growth and development.


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