Country Club Operations Manager

1 week ago


Chatham, Massachusetts, United States Eastward Ho Country Club Full time

About Us
Eastward Ho Country Club is a premier private club offering an exceptional experience to its members. We are seeking a highly skilled and experienced Country Club Operations Manager to lead our team in providing outstanding service and hospitality.

Job Description
The Country Club Operations Manager will be responsible for overseeing the daily operations of the clubhouse, ensuring seamless execution of events, and maintaining high standards of service and quality. This role requires strong leadership, communication, and interpersonal skills, with the ability to work effectively with various stakeholders, including members, employees, and vendors.

Salary
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, to ensure that our successful candidate is rewarded for their skills and expertise.

Key Responsibilities
This is a hands-on leadership role, requiring:

  • To assist the Assistant General Manager in preparing annual operating and capital budgets and monitoring performance against budget targets.
  • To oversee front-of-the-house operations, act as MOD on the floor, and plan and execute major events.
  • To develop and promote creative special events and ensure smooth, efficient daily operations.
  • To address member complaints and suggestions, resolve conflicts, and maintain a positive work environment.
  • To consult with the Assistant General Manager and Human Resources Manager on employee matters, including appraisals, discipline, and discharge.

Requirements
We seek a candidate with:

  • A minimum of 10 years' experience in the hospitality industry, with at least 5 years in a management/supervisory role.
  • A Bachelor's degree in Hospitality or a related field, with a preference for CCM professional certification.
  • Excellent leadership, communication, and interpersonal skills, with a proven track record of delivering results.

Benefits
We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off, to support the well-being of our staff and ensure they can deliver exceptional service to our members.



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