Client Support Specialist

2 weeks ago

Houston, Texas, United States EcoShield Pest Solutions Full time

Position Overview:

EcoShield Pest Solutions is a rapidly expanding pest management firm dedicated to providing comprehensive solutions for a pest-free environment. Our mission is to promote happiness through exceptional service, not only for our clients but also for our employees, partners, and the communities we serve.

We are currently seeking Client Support Specialists to join our team. As a vital part of our growing organization, you will help deliver outstanding customer experiences. We are looking for individuals with a vibrant and friendly personality who genuinely enjoy assisting customers. Our Client Support Specialists work closely with internal teams to ensure customer satisfaction.

If you resonate with our mission, we invite you to be part of our team and contribute to our goal of keeping our clients' spaces free from pests.

Compensation and Benefits:

We take pride in offering competitive compensation, opportunities for advancement, comprehensive benefits, and performance-based bonuses where applicable.

For this role, we provide:

  • Competitive hourly wage ($14)
  • Additional earning potential
  • Paid time off, including:
    • Sick leave - 1 hour for every 30 hours worked, up to a maximum of 80 hours annually
    • Paid vacation
    • 10 company-observed holidays
  • Comprehensive benefits for employees and their families, including:
    • Medical coverage
    • Health Savings Account (HSA)
    • Dental and vision insurance
    • Voluntary life insurance
    • Short-term and long-term disability coverage
    • 401(k) plan with company matching contributions
    • Employee Assistance Program
    • Health and Wellness initiatives
    • Discounted pest control services for employees and their families

Key Responsibilities:

What will you be doing in this role?

While we cannot list every task, here is an overview of your expected contributions:

  • Handle daily customer service inquiries via phone, email, or messaging platforms, focusing on proactive communication.
  • Log and manage calls from customers, technicians, and management using our secure internal system.
  • Provide personalized customer service and education to address inquiries and maintain appointment schedules.
  • Coordinate appointments for both new and recurring pest management services.
  • Contact existing clients to arrange comprehensive home inspections for our sales professionals.
  • Assist in monitoring technician schedules to ensure timely service delivery.
  • Conduct regular system clean-ups and scrubs of our Pest Routes system.
  • Escalate inquiries or issues to management as necessary.
  • Complete required monthly training in our Pest Webs system.

Physical Requirements and Work Environment:

The physical demands outlined here are representative of what an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • Most work is performed while seated for extended periods in front of a computer screen.
  • The work environment is a climate-controlled office with a moderate noise level.
  • Occasional lifting or moving of items up to 25 pounds may be required.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Qualifications:

Are you the right fit for this position?

We are eager to connect with candidates who meet or exceed the following qualifications:

  • A strong commitment to providing exceptional customer service.
  • Availability to work Monday through Friday, with alternating Saturdays and some holidays.

Preference will be given to candidates who also possess:

  • Bilingual skills.
  • At least 6 months of customer service experience, particularly in phone and email communication.
  • Proficiency in Microsoft Office Suite.
  • A typing speed of 60 words per minute.

EcoShield Pest Solutions is an equal opportunity employer.

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