Client Support Specialist

2 weeks ago


Houston, Texas, United States Creed Partnership Full time
Job Overview

We are seeking a dedicated and customer-focused Client Support Specialist to become a valuable member of our team at Creed Partnership. The ideal candidate will play a crucial role in assisting clients with their inquiries, delivering product insights, and addressing concerns to guarantee a satisfying client experience. This position demands exceptional communication abilities, meticulous attention to detail, and the capacity to excel in a dynamic work environment.


Key Duties:
  • Manage Client Inquiries: Address client inquiries through various channels, including phone, email, and live chat, with promptness and professionalism. Offer precise and beneficial information about our offerings.
  • Resolve Client Concerns: Efficiently identify and resolve client issues. When necessary, escalate complex matters to the relevant department or supervisor.
  • Facilitate Transactions: Accurately and efficiently process client orders, returns, and exchanges, ensuring adherence to company policies and procedures.
  • Maintain Client Records: Keep client records updated in our database, ensuring all information is precise and current.
  • Deliver Product and Service Insights: Stay informed about our products and services to assist clients effectively. Aid clients in making informed choices by providing comprehensive product details.
  • Foster Client Relationships: Build and nurture positive relationships with clients through follow-up communications and personalized service.
  • Collaborate with Team Members: Work in close coordination with team members and other departments to ensure a seamless client experience. Engage in team meetings and contribute ideas for enhancing service processes.
  • Meet Performance Goals: Strive to meet and surpass key performance indicators, including response time, resolution time, and client satisfaction ratings.

Qualifications:
  • Education: A high school diploma or equivalent is required; some college coursework is preferred.
  • Experience: Prior experience in a client service role, preferably in a retail or call center setting.
  • Skills:
    • Outstanding communication and interpersonal skills.
    • Strong problem-solving capabilities and attention to detail.
    • Ability to multitask, prioritize effectively, and manage time efficiently.


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