Client Support Specialist

2 weeks ago


Houston, Texas, United States Palmer Logistics Full time
Job Overview

We are excited to announce an opportunity for a Client Support Specialist at Palmer Logistics. Our organization is on the lookout for dedicated individuals who are eager to contribute to our success while enjoying stability and opportunities for advancement.

This position offers a competitive starting salary ranging from $17.00 to $18.00 per hour, commensurate with experience and expertise. As a direct-hire role, you will be integrated into our team from day one, enjoying a comprehensive benefits package that begins on the first of the month following 60 days of employment.

Benefits Include:

  • Comprehensive Medical, Dental, and Vision coverage
  • Life insurance options, including critical illness and disability coverage
  • 401(k) retirement savings plan
  • Paid holidays and time off

We also provide:

  • Opportunities for career growth and professional development
  • Weekly pay with direct deposit options

Key Responsibilities:

  • Accurately process customer orders in line with company standards and client specifications.
  • Handle invoicing and confirm rates according to warehouse agreements.
  • Respond to customer inquiries and complaints promptly, escalating issues to management when necessary.
  • Investigate and resolve inventory discrepancies as required.
  • Maintain professional relationships with clients through effective communication via email and phone.
  • Adhere to established company policies and procedures.
  • Work collaboratively with office and warehouse teams to achieve productivity targets.
  • Perform additional tasks as assigned by management.

Qualifications:

  • A minimum of 2 years of experience in customer service, preferably in logistics or third-party logistics (3PL).
  • Ability to work a flexible schedule, including early mornings, late evenings, and weekends as needed.
  • Proficient in using various warehouse management systems.
  • Detail-oriented with strong mathematical skills.
  • Proficient in Microsoft Office Suite.
  • High school diploma or equivalent required.
  • Strong command of the English language, both written and spoken.
About Palmer Logistics

Palmer Logistics is a leading third-party logistics provider specializing in the handling of various commodities, including hazardous and non-hazardous materials. We pride ourselves on delivering exceptional services tailored to our clients' needs, such as customized reporting and repackaging.

Our commitment to core values—Service, Trust, Integrity, and Respect—guides our operations and interactions with both clients and employees. We believe that our workforce is integral to our success, and we strive to create an environment where everyone can thrive.

Palmer Logistics is an Equal Opportunity Employer.



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