Downtown Shelter Case Manager
7 days ago
People Serving People is a leading organization in homeless prevention and a dedicated advocate for families in need. Our mission is to provide opportunities for stability through support, education, and referrals.
Job SummaryWe are seeking a highly motivated and compassionate Case Manager to join our team. The successful candidate will be responsible for serving a caseload of families, building rapport and trust, and assessing individual needs. The Case Manager will work with families to identify a plan from shelter towards housing and complete next steps to reach that goal.
Key Responsibilities- Meet with families before, during, and after their stay to help them work on goals towards housing.
- Listen to and offer support to residents while working with them on next steps and solutions.
- Utilize translation services to effectively communicate with individuals who speak languages other than English.
- Write referrals for resources and services.
- Assist families with employment needs, such as resume writing and job searching.
- Make phone calls on behalf of clients and advocate in-person as needed.
- Communicate effectively with other service providers to coordinate the best service for the client.
- Understand and follow Trauma Informed Care principles.
- Address concerns from other PSP staff and outside agencies directly to the family involved and work with the family to create a solution.
- Recognize needs for mental/chemical health services and coordinate with the Mental and Chemical Health Coordinator onsite.
- Use creative problem-solving skills to come up with solutions for a variety of concerns/issues/situations that come up with families.
- Provide some material needs under emergency circumstances.
- Organize and accurately keep track of records regarding the family while entering these records in a timely manner into the CRM database.
- Assist with monthly statistics on usage of Advocacy services.
- Follow Mandated Reporting guidelines.
- Understand the MN Data Privacy Laws and obtain releases from families prior to speaking about them with other service providers.
- Assist with onsite services provided by the Advocacy staff.
- Attend team meetings, trainings, and in-services.
- Perform other duties assigned by the Advocacy Services Manager.
- 4-year degree in social work, psychology, sociology, human services, or a closely related field.
- Relevant experience serving a multi-cultural, socially diverse population.
- 2 or more years' experience working with people experiencing homelessness and/or with adults/children with mental illness.
- A valid, Class D driver's license is required.
- $25.24/hourly.
- Full-Time, Monday through Friday, from 9:00 a.m. to 5:30 p.m.
- Medical, dental, and vision insurance available.
- Company-paid life and disability insurance.
- 401(k) with employer contribution at 6 months.
- 40 days of PTO per year.
- Reduced cost parking or metro pass.
- Cellphone reimbursement.
- Reduced childcare rates.
- 12 weeks of paid parental leave.
- Financial wellness benefit.
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