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Downtown Shelter Case Manager

1 month ago

Minneapolis, Minnesota, United States People Serving People Full time
About Us

People Serving People is a leading organization in homeless prevention and a dedicated advocate for families in need. Our mission is to provide opportunities for stability through support, education, and referrals.

Job Summary

We are seeking a highly motivated and compassionate Case Manager to join our Advocacy Program. The successful candidate will be responsible for serving a caseload of families, building rapport and trust, and assessing individual needs. The Case Manager will work with families to identify a plan from shelter towards housing and complete next steps to reach that goal.

Key Responsibilities
  • Meet with families before, during, and after their stay to help them work on goals towards housing.
  • Listen to and offer support to residents while working with them on next steps and solutions.
  • Utilize translation services to effectively communicate with individuals who speak languages other than English.
  • Write referrals for resources and services.
  • Assist families with employment needs, such as resume writing, job searching, and cover letter assistance.
  • Make phone calls on behalf of clients and advocate in-person as needed.
  • Communicate effectively with other service providers to coordinate the best service for the client.
  • Understand and follow Trauma-Informed Care principles.
  • Address concerns from other PSP staff and outside agencies directly with the family and work with them to create a solution.
  • Recognize needs for mental/chemical health services and coordinate with the Mental and Chemical Health Coordinator.
  • Use creative problem-solving skills to come up with solutions for a variety of concerns/issues/situations that arise with families.
  • Provide some material needs under emergency circumstances.
  • Organize and accurately keep track of records regarding the family and enter them into the CRM database in a timely manner.
  • Assist with monthly statistics on usage of Advocacy services.
  • Follow Mandated Reporting guidelines.
  • Understand the MN Data Privacy Laws and obtain releases from families prior to speaking about them with other service providers.
  • Assist with onsite services provided by the Advocacy staff.
  • Attend team meetings, trainings, and in-services.
  • May be required to perform occasional weekend duties.
Requirements
  • 4-year degree in social work, psychology, sociology, human services, or a closely related field.
  • 2 or more years' experience serving a multi-cultural, socially diverse population.
  • 2 or more years' experience working with people experiencing homelessness and/or with adults/children with mental illness.
  • A valid, Class D driver's license is required.
  • Candidates with lived experience of homelessness, that are BIPOC, or another marginalized identity are encouraged to apply.
Salary and Benefits
  • $25.24/hourly.
  • Full-Time, Monday through Friday, from 9:00 a.m. to 5:30 p.m.
  • Medical, dental, and vision insurance available.
  • Company-paid life and disability insurance.
  • 401(k) with employer contribution at 6 months.
  • 40 days of PTO per year.
  • Reduced cost parking or metro pass.
  • Cellphone reimbursement.
  • Reduced childcare rates.
  • 12 weeks of paid parental leave.
  • Financial wellness benefit.