Director of Customer Experience

3 days ago


Louisville, Kentucky, United States MRINetwork Jobs Full time
About the Role

The Director of Customer Experience will be responsible for developing and mentoring talent, enhancing call intake and quality integration, leading the e-commerce transition, transforming customer service operations, and optimizing data-driven decision-making.

This is an exceptional opportunity to leverage your expertise in building career paths, enhancing service intake and quality, and delivering an exceptional customer experience. You will work closely with the management team to achieve strategic goals and objectives, while fostering a culture of collaboration and innovation.

The ideal candidate will have a proven track record of revitalizing customer service teams, with experience in high-volume, multi-channel environments. You will also be familiar with service metrics, quality integration, and e-commerce adaptation, with proficiency in Microsoft Project and Office Suite.

As a key member of our leadership team, you will receive a competitive salary of $130,000 - $160,000 per year, depending on experience, as well as opportunities for professional growth and development in a fast-paced environment that values innovation and results.



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