Luxury Sales Director for Premium Hospitality Experiences
6 days ago
We are seeking an experienced Luxury Sales Director to join our team at Churchill Downs Racetrack LLC.
Job SummaryThe successful candidate will be responsible for developing and executing a sales and service strategy, growing ticket revenue, and providing world-class customer experiences for luxury and suite ticketholders.
Key Responsibilities- Sales Strategy Development: Collaborate with Senior Directors to develop and execute sales strategies, achieving financial targets and client health metrics.
- Luxury Sales & Service Management: Oversee the execution of license contractual obligations, including ticket distribution, accounting procedures, custom facility needs, and catering packages.
- Team Management: Manage and coach a service team, utilizing best practice hospitality customs to provide exceptional customer experiences.
- Client Relations: Build strong relationships with luxury and suite ticketholders, promoting Churchill Downs and the Kentucky Derby.
- Process Optimization: Monitor and optimize processes to accurately serve customer purchase needs, improving cross-functional coordination.
- Bachelor's degree (B.A.) from four-year college or university.
- 5-7 years of professional experience in hospitality or related field, with a focus on sales and account management.
- Excellent communication and problem-solving skills, with ability to collaborate with cross-functional teams.
- Demonstrated passion for hospitality and/or the racing and entertainment industry.
- Strong presentation development and delivery skills, with ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office & Excel, with ability to learn new software, such as ticketing and CRM systems.
This is a weekend and evening work position during live racing meets. Working conditions are normal for an office environment, with occasional requirements to maneuver around the racetrack and withstand hot/cold conditions.
Compensation$120,000 - $150,000 per year, depending on experience.
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