Customer Experience Associate

3 weeks ago


Louisville, Kentucky, United States Ademco Inc. Full time
Join Our Team as a Customer Experience Associate

At Ademco Inc., we're looking for talented individuals to fill the role of Customer Experience Associate. This position comes with an estimated annual salary of $52,500, based on location and experience.

About the Position

We're seeking a highly motivated and organized individual to provide top-notch technical support to our customers. As a Customer Experience Associate, you'll be responsible for developing a broad understanding of customer needs and delivering reliable technical assistance.

Responsibilities:
  • Drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues.
  • Support knowledge-sharing mindset, methodology, and tools.
  • Ensure proper documenting and recording of all activity and communication.
  • Facilitate issue identification and analysis through active listening and inquiry.
  • Investigate and resolve technical issues related to Resideo-branded products.
  • Track requests resolution.
  • Build relationships with internal and external customers.
  • Test Resideo-branded products & software.
  • Develop and share knowledge within the team and with the customer base.
Requirements:
  • High School Diploma, or equivalent.
  • Customer facing and/or call center experience.
  • Good interpersonal and verbal & written communication skills.
Preferred Qualifications:
  • Experience in the security industry or electronics repair.
  • Associate's degree in electronics or a related field.
  • Strong continuous improvement mindset and ability to make a strong leadership impact.
  • Experience with Salesforce or other CRM (customer relationship management) databases and/or Microsoft Office.
  • Good administration skills, attention to detail, and time management.
Company Benefits:
  • Medical, Dental, Vision, and 401k participation from Day 1.
  • 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3.
  • 12 paid holidays each year.
  • Four weeks of parental leave without using vacation time.
  • Employee discounts on company products and other retail/service providers.


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