Loss Prevention Manager

6 days ago


Wilmington, Delaware, United States Kohl's Full time

About the Role

We are seeking a highly skilled and experienced Loss Prevention Supervisor to join our team at Kohl's. As a Loss Prevention Supervisor, you will play a critical role in improving company profitability by executing programs around external theft deterrence, internal investigations, and operational shortage.

Key Responsibilities

  • Identify external and internal theft trends within assigned locations and execute theft prevention strategies to reduce exposure.
  • Implement store awareness programs that address theft, safety, inventory, and shortage control.
  • Effectively identify and communicate potential shortage opportunities to all leaders.
  • Conduct operational audits and physical security inspections to ensure compliance with company policies and procedures.
  • Partner with store personnel to address opportunities for improvement.
  • Recruit and train new Loss Prevention Associates and lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists.
  • Maintain customer service awareness and act as a representative on behalf of Kohl's in legal proceedings as needed.

Requirements

  • Strong interpersonal and written communication skills.
  • Ability to work independently with initiative.
  • Strong customer service skills.
  • Ability to make quick decisions in the company's best interest.
  • Uphold confidential information and investigations.
  • Excellent attention to detail.

Preferred Qualifications

  • Prior experience or background in Loss Prevention, security, law enforcement, or retail.
  • Knowledge of surveillance and basic CCTV systems.
  • Knowledge of or ability to learn programs in Google Suite and various other computer programs.


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