Sales Support Coordinator

7 days ago

Burlington, North Carolina, United States Integrated Power Services Full time
Job Summary

We are seeking a highly skilled Sales Support Coordinator to join our team at Integrated Power Services. As a Sales Support Coordinator, you will play a critical role in ensuring our customers have a positive experience, particularly when dealing with unexpected issues.

Key Responsibilities
  • Assist sales representatives and customers with new orders and order entry, tracking numbers, shipment dates, and freight charges.
  • Support other departments with incoming calls and emails, including those for related companies.
  • Work with shipping companies to ensure correct information and resolve any transit issues or refunds as needed.
  • Responsible for web orders and all communication related to these orders.
  • Collaborate with Accounts Payable (AP) and Accounts Receivable (AR) on accounting functions related to customer and vendor orders or purchase orders and accounts.
  • Assist with tracking and communicating urgent messages to sales representatives.
Requirements
  • High school diploma or equivalent; college degree preferred but not required.
  • Customer service experience preferred but not required.
  • Attention to detail.
  • Highly functioning computer skills.
  • Intermediate to advanced knowledge of Microsoft software applications.
  • TSC Electrical Training Classes completed within one year of hire date.
What We Offer
  • Paid Time Off (PTO).
  • 401k Employer Match.
  • Bonus Incentives.
  • Tuition Reimbursement Program.
  • Medical, Dental, and Vision plans.
  • Employee Assistance Program (EAP).
  • And more.

Integrated Power Services is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully.

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