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Sales Associate

2 months ago

Burlington, North Carolina, United States Lands' End Full time

**Job Summary**

Lands' End is seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales by utilizing approved consultative selling practices.

**Key Responsibilities:**

  • Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.
  • Provide highest degree of customer service, including courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs.
  • Maintain knowledge of Lands End website navigation and leverage this option for customer solutions when the product is not available in the store.
  • Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
  • Maintain knowledge of Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales.
  • Perform markdown and other promotional activities as needed.
  • Responsible for stock replenishment and adhering to visual brand standards.

**Requirements:**

  • Excellent selling skills.
  • Ability to communicate effectively with customers and fellow employees.
  • Ability to receive feedback and take action when appropriate.
  • Ability to follow written and verbal instruction and meet deadlines on projects/tasks.
  • Flexible and adaptable to change.
  • Knowledge of Lands End merchandise is strongly preferred.
  • Previous experience in retail strongly preferred.
  • Availability and flexibility to work varied hours to support the needs of the business.
  • Ability to stand for long periods of time.
  • Ability to lift boxes up to 40 pounds.