Customer Support Expert

6 days ago


Bethesda, Maryland, United States Cytek Biosciences, Inc. Full time
About the Role

We are seeking a highly motivated Customer Support Expert to join our team. As a key member of our Commercial Operations organization, you will be responsible for providing exceptional customer service, managing customer orders, and working closely with the sales team to ensure seamless sales transactions.

Your key responsibilities will include:

  • Providing top-notch customer service via phone, email, and chat.
  • Managing customer orders in line with company revenue recognition rules.
  • Assisting with sales order confirmations and working with the sales team to complete sales transactions.
  • Management of cases using Salesforce.com.

To succeed in this role, you will need at least 1 year experience working in a call center environment, experience using CRM software, and excellent communication and problem-solving skills.

Salary: $60,000 - $70,000 per year

Cytek Biosciences Inc offers a dynamic work environment, opportunities for professional growth and development, and an excellent benefits package.



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