IT Service Desk Expert

Job ResponsibilitiesPromote a customer-centric culture within the Service Desk.Manage Service Desk staff in the performance of their daily responsibilities.Maintain Standard Operating Procedures (SOPs) used within the Service Desk.Manage Service Desk ticket workflow, ensuring efficient processing and resolution.C coordinate changes with incident and problem...

Job DescriptionThe Help Desk Manager will oversee daily operations and direction for a team of support staff responsible for delivering assistance to customers through various channels. This individual will be accountable for establishing performance work standards, assigning schedules, reviewing discrepancies, supervising contractors, and communicating...

Key Performance IndicatorsThe Help Desk Manager will be measured on the following key performance indicators:First-call resolution rate.Average handle time per call.Ticket escalation rates.Customer satisfaction ratings.Team productivity and efficiency metrics.Required Skills and QualificationsMinimum 5 years of experience managing enterprise Service/Help...

Diverse Systems Group, LLC is seeking a seasoned IT Service Desk professional to oversee the management of service desk operations and maintain a comprehensive knowledge base management system for the Information Technology Department at Walter Reed National Military Medical Center (WRNMMC).As a key member of our team, you will be responsible for supervising...

Job SummaryWe are seeking a highly skilled and experienced Front Desk Concierge to join our team at Congressional Country Club. As a Front Desk Concierge, you will be responsible for providing exceptional customer service to our members and guests, ensuring a world-class experience in all front office-related areas.

Healthcare Business Office ExpertIn this role, you will provide expert-level support in developing, coordinating, and rolling up budget plans for annual submission. As a healthcare business office expert, you will work closely with stakeholders to ensure accurate and timely budget plans. Your strong analytical skills and expertise in healthcare business...

Job DescriptionWe are looking for a detail-oriented and customer-focused individual to join our team as a CDO Desk Customer Service Representative. As a key member of our CDO Desk team, you will be responsible for providing top-notch customer service, coordinating transportation, and maintaining the highest level of professionalism in all interactions.Key...

RWD Consulting, LLC is seeking a highly skilled Reception Desk Coordinator to join our team. As a Reception Desk Coordinator, you will be responsible for greeting and welcoming guests upon arrival in a friendly and professional manner. You will also be responsible for understanding assigned roles and responding to Hospital Emergency Codes.The ideal candidate...

About the RoleCongressional Country Club is seeking a highly skilled and experienced Front Desk Concierge to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service, a keen eye for detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service...

About BTIWe're a dynamic company that provides innovative solutions for businesses in Upper Marlboro MD. Our mission is to deliver exceptional technology services, and we're looking for an experienced IT Support Manager to join our team in Bethesda Maryland.Job Summary:Lead a team of Help Desk staff providing technical support to customers.What We Offer:An...

Job OverviewAs a Help Desk Tier I/Customer Service Support Specialist with General Dynamics Information Technology, you will play a crucial role in delivering exceptional customer service and technical support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key ResponsibilitiesProvide...

At Marriott Hotels, we're looking for a Banquet Service Expert to join our team. As a key member of our banquet team, you will be responsible for delivering exceptional service and ensuring the smooth execution of events. With a focus on creating memorable experiences for our guests, this position requires a professional with strong communication skills,...

Job Summary:We are seeking a highly skilled Building Service Expert to join our team at J & J Worldwide Services. This is a fantastic opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our company.Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.Key...

About the PositionThis is an exciting opportunity for an experienced accountant to join our dynamic team as a Staff Accountant/Bookkeeper. In this role, you will be responsible for performing general accounting duties, including entering transactions, reconciling accounts, and proposing journal entries. Your strong analytical skills and expert use of...

About the RoleThe estimated salary for this position is $85,000 - $110,000 per year, depending on experience.Job DescriptionWe are seeking a highly motivated and experienced Senior Technical Support Specialist to join our team at Shipshape IT. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring that all...

We are seeking an experienced Automotive Parts Consultant to join our team at Chevy Chase Acura. As a key member of our Parts Department, you will be responsible for providing expert advice on automotive parts and accessories to customers.Salary Range: $65,000 - $85,000 per yearJob Summary: The successful candidate will have a strong understanding of...

Job OverviewWe are seeking a dedicated and customer-focused Front Desk Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences through proactive reservation management, seamless registration processes, and prompt issue resolution.The ideal candidate will possess excellent...

About Your Role: As a Guest Service Agent, you will play a vital role in creating memorable guest experiences at Hyatt Hotels. You will be responsible for managing front desk operations, providing exceptional customer service, and collaborating with colleagues to achieve outstanding results.Estimated Salary: $50,000 - $70,000 per year, depending on...

About UsCongressional Country Club is a premier resort destination that offers an unparalleled level of luxury and service. Our mission is to provide our guests with an unforgettable experience that exceeds their expectations.We are committed to creating a workplace culture that values excellence, teamwork, and continuous improvement. If you share our...

About the RoleWe are seeking an IT Services Specialist to join our team at Shipshape IT. As a key member of our support services group, you will be responsible for delivering high-quality technical support to our clients. If you have a passion for technology and enjoy working with people, this could be the perfect opportunity for you.Key Responsibilities*...