Strategic Account Manager
2 days ago
**Job Summary:**
We are seeking a highly skilled Strategic Account Manager to join our team at Hewlett-Packard. As a key member of our sales team, you will be responsible for driving business growth and expanding our customer base.
Key Responsibilities:
- Develop and execute account business plans to drive revenue growth and customer satisfaction.
- Lead the account kick-off process, identifying customer success criteria and updating customer success plans.
- Collaborate with the sales and pursuit teams to drive successful renewal efforts and expand existing accounts.
- Manage revenue forecasting, cost analysis, and growth strategy to ensure the overall profitability of deals.
- Address customer escalations and related communications in a timely and proactive manner.
- Identify and lead initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.
- Ensure managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
- Act as a trusted advisor, sharing industry-specific subject matter expertise with customers.
- Conduct regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.
Requirements:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in customer experience, account/business management, or a related field.
- Must have 5-7 years of Sales experience. Preferably IT, Software Sales working with the government.
Preferred Certifications:
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)
Impact & Scope:
This role will impact the function and lead and/or provide expertise to functional project teams and may participate in cross-functional initiatives.
Disclaimer:
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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