Senior Technical Support Analyst

5 days ago


Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Analyst to join our team at Penn Medicine Lancaster General Health. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and users.

Key Responsibilities
  • Install, maintain, and configure system software to ensure efficient and reliable performance.
  • Perform configuration changes to accommodate hardware additions and deletions.
  • Provide technical support and assistance to staff and users, including troubleshooting and resolving technical issues.
  • Collaborate with vendors and other stakeholders to ensure smooth implementation and support of system software.
  • Develop and maintain thorough system documentation and knowledge base.
Requirements
  • Bachelor's degree in Computer Science, Business Administration, or Engineering, or equivalent experience.
  • Minimum of 3 years of experience in systems problem solving and analysis, purchasing/developing applications, testing programs/systems, managing implementations and conversions.
  • Strong knowledge of system software, including UNIX/AIX, ORACLE, MVS, CICS, Microsoft, and SQL.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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