Support Services Coordinator

2 days ago

New York, New York, United States Cayuga Centers Full time
About Cayuga Centers

Cayuga Centers is a renowned non-profit human services agency dedicated to providing high-quality and innovative support to individuals, children, youth, and families. Founded in 1852, we have a rich history of delivering exceptional services across 8 states with 22 offices.

We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB) and strive to create a workplace where everyone feels valued, respected, and empowered. Our staff receives training, coaching, and resources to grow and serve with cultural humility, acceptance, and understanding.

Cayuga Centers is an equal opportunity employer and adheres to the principles of equality, fairness, and respect for all employees, prospective employees, and applicants. We do not discriminate based on race, color, creed, hairstyle/texture, religion, national origin, citizenship status, sex, gender identity, gender expression, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

About the Program and Position:

This transitional foster care program serves Unaccompanied Children (UC) under the supervision of the Office of Refugee Resettlement (ORR). The program provides medical care, case management, life skills classes, and mental health services to help UCs navigate their journey towards stability and independence.

The NYC-based Operations Department is responsible for supporting social service programs in 8 states. This team procures, services, and oversees office spaces, day-to-day logistics, and maintenance issues, ensuring a professional, comfortable, and safe working environment for all assigned locations.

Job Description:

As an Administrative Assistant, you will be the first point of contact for Cayuga Centers. You will provide clerical assistance to staff and youth as needed, ensure office organization, and assist with various administrative tasks. You will also serve as a receptionist for New York City Region Offices and other sites, respond to phone calls, and project a professional presence.

  • Serve as a receptionist for New York City Region Offices and other sites as assigned.
  • Respond to phone calls and door assistance in a positive and respectful manner.
  • Act as the first point of contact for Cayuga Centers guests.
  • Project a professional, friendly, and helpful presence.
  • Ensure office organization and assist with clerical duties as assigned.
  • Assist with file organization, storage, and filing of paperwork for each program file as needed.
  • Retrieval, sorting, and distribution of agency mail daily and completing errands as assigned.
  • Ensure all necessary New York City paperwork templates are readily available.
  • Conduct office supply audits to organize and replenish items as needed.
  • Filter through agency phone calls to assist or redirect the call to the appropriate department and staff.
  • Provide backup to other clerical staff as needed.
  • Attend and remain up to date on required training and policies assigned by the agency.
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. The essential job functions as described, herein, dictate the level of access, use, and disclosure of confidential information.
  • Assist with all other tasks assigned by your immediate supervisor, program, and agency leadership.
Required Skills and Qualifications:
  • High School Diploma Required. Associate's Degree or Bachelor's Degree in Business or Communications preferred.
  • Administrative experience preferred Experience working in a busy human services office- strongly preferred.
  • Strong communication and organizational skills with the ability to handle numerous tasks required.
  • Strong skills in Microsoft Office and Google Workspace required.
  • Knowledgeable of general clerical and office procedures such as phone calls, emails, print, scan, or fax.
  • Bilingual - English and Spanish required. All agency documents and records are in English, so English writing proficiency is required. Position itself requires Spanish speaking, writing, and reading proficiency.
  • Knowledgeable of proper grammar, spelling, punctuation, and documents such as word, excel, and PowerPoint.
  • Good proofreading and editing skills required for documents in English and Haitian Creole.
  • Ability to handle confidential material in a responsible manner.
  • Ability to maintain a positive and collaborative attitude towards others.
  • Demonstrates the ability to perform duties with minimal supervision and to exercise greater judgment.
  • Ability to travel to other agency locations as required.
Physical Requirements:
  • Word processing: Including responding to emails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for a minimum of 5 hours and could be up to 7 hours a day depending on program needs.
  • Lifting and filing of Agency file books - weighing approximately 6-8 lbs. each - 5 inch binders. Sorting paperwork, hole punching, opening and closing of binder rings as needed.
  • Completing paperwork - Such as copying, stapling as needed.
  • Answering phones, processing mail, filing, lifting packages as needed.
  • Must be able to lift up to 50 pounds.
  • Sit/ride in vehicles, busses, subways, trains, planes - public transportation for lengthy periods of time.
  • Walk up/down stairs as needed.
  • Walk to enter/exit subway and other public transportation as needed.
  • Walk several blocks to get to required location.
Benefits:
  • 120 hours of Vacation.
  • 10 Holidays, 3 Personal Days, Medical Appointment Time.
  • Supervision available for licensure.
  • Medical, dental, and vision insurance.
  • Pet and Legal insurance.
  • Employee Assistance Program.
  • FSA, Transit, and Parking savings accounts.
  • Supplemental life insurance, critical illness, enhanced short-term disability benefits.
  • 401(k) match up to 6 %.
  • Corporate Discounts Program.
  • Sick Leave Pool.
  • Identity Protection.
Why Cayuga Centers?
  • Certified Great Place to Work
  • Workplace Wellness Award Finalist
  • Council on Accreditation (COA) Accredited
  • Implement best practices and evidence-based interventions
  • Committed to employee professional development and advancement
  • We embrace change, innovation, and opportunities
  • Our diverse workforce acts and leads with human sensitivity and respect
  • Large and growing national footprint

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