Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at ABB. The successful candidate will provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.
Key Responsibilities- Contribute to customer satisfaction by executing support work according to customer expectations.
- Identify opportunities to address additional concerns and report them to the account team through local business processes.
- Support basic technical support cases and identify technical problems through communication with customers and remote connections to assets.
- Execute wrap-up and follow-up of support cases in a timely manner.
- Plan and execute work as per first-time right approach with customers, ensuring the job is done on time and as per quality standards.
- Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, plus 8 years of experience, or Associate degree plus 10 years of experience, or Diploma/GED plus 12 years of experience in Technical Support or a related role.
- Experience with Power Management software and monitoring tools, Power Electronics, and Data Management.
- Strong technical troubleshooting skills with the ability to diagnose and resolve complex issues in Critical Power Systems.
- Experience with support ticketing systems and remote support tools and a strong customer service orientation.
- NETA Certification, NICET Certification, CompTIA Certification, or Licensed Electrician, preferred.
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. We value people from different backgrounds and are an Equal Employment Opportunity (EEO) and Affirmative Action Employer.
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