Technical Support Engineer Specialist

1 week ago


Richmond, California, United States ABB Full time

At ABB, we offer an estimated salary of $85,000 - $110,000 per year for this Technical Support Engineer role. As a critical member of our team, you will provide expert technical assistance to internal and external customers, ensuring timely and cost-effective support according to standard processes, procedures, and safety guidelines.

Job Description
  • Provide technical expertise to internal and external customers, identifying and resolving complex issues in Critical Power Systems.
  • Contribute to customer satisfaction by executing support work according to customer expectations, showcasing your knowledge and expertise.
  • Ensure customer retention by delivering superior customer experience, addressing additional concerns, and reporting opportunities to the account team.
  • Support basic technical support cases, identify technical problems, and analyze them through communication with customers and remote connections to assets.
  • Execute wrap-up and follow-up of support cases in a timely manner, identifying improvement needs and potential solutions.

Key Qualifications:

  • Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field plus 8 years of experience, or Associate degree plus 10 years of experience, or Diploma/GED plus 12 years experience in Technical Support or a related role.
  • Experience with Power Management software and monitoring tools, Power Electronics, and Critical Power Systems.
  • Strong technical troubleshooting skills, ability to diagnose and resolve complex issues in Critical Power Systems.
  • Experience with support ticketing systems and remote support tools, customer service orientation, and commitment to helping customers.
  • NETA Certification, NICET Certification, CompTIA Certification, Licensed Electrician, preferred.
  • Windchill, Syteline, Salesforce, and SAP knowledge, preferred.
  • Ability to travel up to 20% domestically. Candidates must already have a work authorization that would permit them to work for ABB in the US.


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