Technical Support Professional

3 weeks ago


Richmond, California, United States Serigor Inc. Full time
Job Overview:
This is a rewarding opportunity to join Serigor Inc. as a Technical Support Professional. As a key member of our team, you will provide consultative and technical support services to our staff, ensuring timely problem resolution, system/data access, and optimal system performance.

Responsibilities:
- Provide technical support to all areas within the organization, serving as a first point of contact for staff members.
- Troubleshoot and resolve technical issues efficiently, using analytical skills to evaluate problems and implement effective solutions.
- Maintain accurate records of request history and work in Help Desk Ticketing System.

Requirements:
- Proficiency in various operating systems (Windows, macOS, Linux) and a strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- 5+ years of experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
- Excellent communication and interpersonal skills, with a strong focus on customer service.

Compensation: Estimated $85,000 - $110,000 per year, based on location and experience.

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