Technical Support Specialist

4 days ago

Richmond, California, United States EarthGrid PBC Full time

About EarthGrid

EarthGrid, a public benefit corporation, is tackling the biggest problems in infrastructure: fiber, power, and water. We're utilizing cutting-edge plasma technology to bore an underground tunnel network, increasing electricity transmission while enabling the development of more clean power, and more fiber, including in underserved communities. This enables rapid movement of goods & freight all underground.

Our plasma tech is 100x faster and 10x cheaper than traditional boring technology. We intend to become the largest owner of underground real estate in the world. Our mission is to advance decarbonization through technologies that don't utilize fossil fuels, ideally run on solar/wind power, using little to no water and no chemicals, lubricants, or drilling mud in the process, keeping our groundwater free of toxic contaminants.

Located in Point Richmond, CA, we are a mission-driven company tackling our planet's biggest challenges one step at a time using cutting-edge technology.

The Role

We are looking for a Technical Support Specialist. This role will report to the VP, Business Operations and IT. The individual will be responsible for ensuring the day-to-day operations of technology, deploying new internal tools and devices to improve team productivity, and working with custom technology solutions.

This is a unique opportunity to work with cutting-edge technology. This is a part-time, hybrid-eligible role; we request you be located in the Bay Area within driving distance of Richmond, CA. In-person attendance at least 1 day per week is expected.

Key Responsibilities

  • Be the first line of contact for employee and contractor computer setup issues (both hardware and software)
  • Maintain intranet and ensure smooth day-to-day operations of technology
  • Serve as primary admin for a number of tools
  • Refine software and hardware onboarding flows
  • Strategic software and hardware projects, including tool evaluation, new space and smart device setup, and advanced tool configuration
  • Manage inventory of devices and licenses
  • Manage third-party resources and interconnection between devices

Required Experience and Skills

  • AA / BS degree or equivalent work experience
  • 1+ years supporting a team of 5+ with software and hardware needs, including a load of > 10 software tools
  • 1+ year provisioning new devices (mostly laptops, but some servers and workstations)
  • 1+ year managing digital security and virus protection
  • Google Workspace
  • Ability to lift up to 25 lbs, sit, and stand for extended periods of time
  • Up to 10% travel can be expected to project sites or office locations outside of the Bay Area

Desired Skills

  • Unifi
  • Hubspot
  • Microsoft
  • Solidworks, Autocad, and other engineering and construction tools
  • Experience in at least one scripting language (Python, C++, Java, etc)
  • Experience with mobile network solutions, including satellite and mobile data connections
  • Experience supporting diverse audiences on both Microsoft and Apple operating systems (including engineering teams)

Compensation

  • Expected Hourly Range: $37-$49 hourly + stock options
  • Expected workload of 10-16 hours per week to start, scaling as we grow
  • Individual pay within this range can vary based on skills, location, and budget
  • Hybrid work schedule (at least 1 day per week based in our Point Richmond, CA office)

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