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Guest Services Representative

2 months ago

SeaTac, Washington, United States Spire Hospitality Full time

Position Overview:

As a vital member of our team, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere from the moment they arrive. Your role is crucial in providing outstanding service that creates memorable experiences for our visitors.

Key Responsibilities:

  • Deliver exceptional service and hospitality to all guests.
  • Respond efficiently to inquiries and requests from guests.
  • Facilitate a smooth check-in and check-out process.
  • Handle incoming calls with professionalism and promptness.
  • Demonstrate strong multitasking abilities in a fast-paced environment.
  • Address and resolve guest concerns with effective service recovery techniques.

Physical Requirements:

  • Ability to lift and carry items weighing up to 10 lbs.
  • Prolonged periods of standing during shifts.

Qualifications:

Education:

  • High school diploma or equivalent is required.

Experience:

  • Preferred: At least one year of experience in a hotel front desk role.
  • Required: One year of experience in customer service or a guest-facing position.
  • Proficient in using computers, including MS Office Suite (Outlook, Word, Excel).
  • Familiarity with hotel Property Management Systems (PMS) is advantageous.

At Spire Hospitality, we are committed to fostering an inclusive environment and are proud to be an Equal Opportunity Employer. We value diversity and encourage individuals from all backgrounds to apply.