Customer Service Representative

1 week ago

SeaTac, Washington, United States Expeditors Full time

Job Summary:

We're seeking a highly skilled Customer Service Representative to join our team at Expeditors. As a key member of our customer service team, you will be responsible for ensuring smooth and timely freight process flow, accurate and timely data entry, and monitoring exceptions in a timely manner.

Key Responsibilities:

  • Ensure accurate and timely client and vendor billing
  • Track and trace Drayage Management and/or Air Import files as required
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Interact with customers in arranging their international shipments, meeting customer service standards
  • Meet compliance regulations at all times, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
  • Meet KPI standards, as per the company's procedures
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Ensure all customers' standard operating procedures are followed and updated

Requirements:

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air and ocean documentation process a plus
  • Understanding of Final mile drayage process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint)

Benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

Confidentiality:

All your information will be kept confidential according to EEO Guidelines.

  • Customer Service Representative

    2 weeks ago

    SeaTac, Washington, United States Alaska Airlines Full time

    Customer Service RepresentativeAt Alaska Airlines, we're looking for a skilled Customer Service Representative to join our team. As a key member of our Passenger Service Agent team, you'll be responsible for providing exceptional customer service to our guests. Your duties will include: Assisting guests with travel needs, such as answering inquiries, baggage...

  • Customer Service Representative

    2 weeks ago

    SeaTac, Washington, United States Hertz Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service and resolve customer...

  • Customer Service Representative

    1 week ago

    SeaTac, Washington, United States The Hertz Corporation Full time

    Job SummaryThe Customer Experience Specialist provides exceptional customer service that exceeds customer expectations and fosters a culture of empowerment for employees to deliver outstanding customer experiences. This role is responsible for first contact resolution and the customer interaction experience within the location. The ideal candidate will have...

  • Customer Service Representative

    2 weeks ago

    SeaTac, Washington, United States Alaska Airlines Full time

    Job SummaryAs a Passenger Service Agent at Alaska Airlines, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on assisting with travel needs, ensuring cabin accommodations, and resolving issues related to oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.Key...

  • Customer Service Sales Representative

    4 weeks ago

    SeaTac, Washington, United States The Hertz Corporation Full time

    Unlock Your Potential as a Customer Service Sales AssociateAt The Hertz Corporation, we're seeking a highly skilled Customer Service Sales Associate to join our team. As a key member of our sales team, you'll play a vital role in delivering exceptional customer experiences and driving revenue growth.Key Responsibilities:Consult with customers to understand...

  • Maintenance Services Representative Lead

    2 weeks ago

    SeaTac, Washington, United States Panasonic Full time

    Job Title: Maintenance Services Representative Lead Job Summary: We are seeking a highly skilled Maintenance Services Representative Lead to join our team at Panasonic Avionics Corporation. As a key member of our Technical Services Team, you will be responsible for providing technical support and maintenance services to our customers, ensuring the highest...

  • Hotel Guest Service Representative

    1 month ago

    SeaTac, Washington, United States BMI Hospitality Management Full time

    Job Title: Hotel Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Hotel Guest Service Representative

    7 days ago

    SeaTac, Washington, United States BMI Hospitality Management Full time

    Are you looking for a challenging and rewarding role in the hospitality industry? BMI Hospitality Management is seeking a skilled Guest Service Representative to join our team at the Hampton Inn & Suites Seattle-Airport/28th Ave.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a...

  • Maintenance Services Representative Lead

    1 month ago

    SeaTac, Washington, United States Panasonic Full time

    Job SummaryWe are seeking a highly skilled Maintenance Services Representative Lead to join our team at Panasonic Avionics Corporation. As a key member of our technical services team, you will be responsible for providing maintenance support to our airline customers, ensuring the safe and efficient operation of our in-flight entertainment systems.Key...

  • Hotel Guest Service Representative

    2 weeks ago

    SeaTac, Washington, United States BMI Hospitality Management Full time

    Job Summary:As a Guest Service Representative with BMI Hospitality Management, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your role will involve greeting and checking in guests, handling reservations, and responding to inquiries. You will also be responsible for maintaining accurate...

  • Retail Sales Associate

    2 weeks ago

    SeaTac, Washington, United States AutoZone Full time

    At AutoZone, we're looking for a Retail Sales Associate to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service and driving sales through superior customer interactions.Key Responsibilities:Provide WOW Customer Service to every customer, every timeEnsure assigned store tasks are completed in a...

  • Sales Representative

    7 days ago

    SeaTac, Washington, United States Groundworks Full time

    Job OverviewGroundworks, a leading foundation services company, is seeking a skilled Outside Sales Representative to join their team in the Sea Tac WA area. As a Certified Field Inspector, you will partner with homeowners to diagnose issues and recommend solutions through our foundation repair and water management services.Why This Role MattersIndustry...

  • Sales Representative

    1 month ago

    SeaTac, Washington, United States JS WIRELESS LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Boost Mobile Authorized Retailer in Auburn, WA. As a Sales Associate, you will be responsible for engaging with customers, selling and upselling wireless devices and plans, and providing exceptional customer service.Key ResponsibilitiesEngage with customers...

  • Customer Experience Manager

    2 weeks ago

    SeaTac, Washington, United States VIP Hospitality, LLC Full time

    About VIP Hospitality LLCWe are a leading provider of hospitality services, dedicated to delivering exceptional experiences to our valued patrons and guests.About the RoleAs a Customer Experience Manager, you will play a pivotal role in enhancing the overall experience of passengers within the airport environment. Your primary responsibility will be to...

  • Sales Representative

    2 weeks ago

    SeaTac, Washington, United States JS WIRELESS LLC Full time

    Job DescriptionBoost Mobile Authorized Retailer is seeking a Sales Associate to join their team in Auburn, Washington. As a Sales Associate, you will be responsible for engaging with customers, selling and upselling smart devices, plans, and accessories.Key Responsibilities:Deliver exceptional customer service with a positive and friendly attitudeMeet sales...

  • Customer Experience Director

    2 months ago

    SeaTac, Washington, United States VIP Hospitality, LLC Full time

    About VIP Hospitality, LLCVIP Hospitality, LLC is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our valued patrons and guests.About the RoleAs a Customer Experience Manager, you will play a pivotal role in enhancing the overall experience of passengers within the airport environment. This role involves...

  • Front Desk Representative

    3 weeks ago

    SeaTac, Washington, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesDeliver outstanding service and...

  • Front Desk Representative

    2 months ago

    SeaTac, Washington, United States Spire Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Deliver Exceptional...

  • Healthcare Representative

    7 days ago

    SeaTac, Washington, United States Unavailable Full time

    OverviewAt Virginia Mason Franciscan Health, we bring together two award-winning health systems in Washington state to provide the safest and highest quality of care. Our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. We offer a comprehensive benefits package, including health, dental, and vision insurance, FSA,...

  • Healthcare Representative

    2 weeks ago

    SeaTac, Washington, United States Unavailable Full time

    OverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state, CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan...